Orders are typically processed within 2-4 working days. Estimated delivery times vary by destination and are shown on each product page and in our Shipping Policy.

Yes — we currently offer free tracked shipping on all orders.

Yes. Once your order has been dispatched, you will receive a shipping confirmation email with your tracking details.

Please note that tracking may take a short time to activate after dispatch

Levés ships on a DDP (Delivered Duty Paid) basis wherever applicable. This means duties and taxes are covered in most cases.

If you are unexpectedly asked to pay import charges, please contact us at support@leves-online.com.

Yes. If your order contains multiple items, it may be shipped in separate parcels to ensure the most efficient delivery.

If this happens, you may receive more than one tracking number.

We begin processing orders quickly, so changes cannot always be guaranteed once an order has been placed.

If you need assistance, please contact support@leves-online.com as soon as possible and we will do our best to help.

We offer a 30-day return window from the date your order is delivered.

Returned items must be unworn, unused and in their original condition.

To request a return or exchange, please contact support@leves-online.com and include your order number.

Our team will provide the correct return instructions.

No — please do not send any item back without contacting us first.

Return instructions may vary depending on the order, item type and fulfilment location.

Returns sent without prior approval may not be accepted or may be delayed in processing.

Yes, exchanges are available subject to stock availability.

To request an exchange, please contact support@leves-online.com with your order number and the item you would like to exchange.

Once your return has been received and approved, refunds are typically processed within 10 working days.

Please note that your bank or payment provider may require additional time for the refund to appear.

We begin processing orders quickly, so changes cannot always be guaranteed once an order has been placed.

If you need assistance, please contact support@leves-online.com as soon as possible and we will do our best to help.

We accept all major payment methods, including:

• Credit & Debit Cards (Visa, Mastercard, American Express, Diners Club, Discover, Maestro, UnionPay)
• PayPal
• Shop Pay
• Apple Pay
• Google Pay
• Bancontact
  

Your security is important to us. All payments are processed using SSL-encrypted technology to ensure your personal information is handled with care and discretion.

Yes — once your order has been placed successfully, you will receive an order confirmation email.

If you do not receive it, please check your spam or promotions folder first.

If your order has not yet entered processing, we may be able to assist.

Please contact support@leves-online.com as soon as possible after placing your order.

Once an order has entered processing, changes or cancellations may no longer be possible.

You can contact us at support@leves-online.com.

Our customer support team operates:

Monday–Friday, 9:00–17:00 (UK time)

We aim to respond within 24–48 hours.

Delivery times are estimated and may occasionally vary depending on customs, local courier operations, weather or seasonal demand.

If your order appears delayed beyond the estimated timeframe, please contact support@leves-online.com.

If your tracking shows the parcel as delivered, we recommend:

• checking around the delivery location
• checking with neighbours or reception/security where applicable
• allowing up to 24–48 hours for final delivery updates

If you still cannot locate your parcel, please contact us and we will review the case with you.

If your order arrives damaged, faulty or incorrect, please contact support@leves-online.com within 48 hours of delivery.

Please include:

• your order number
• clear photos of the item
• clear photos of the packaging, where applicable

This helps us review the issue as quickly as possible.