Shipping policy
Last updated: 11.02.2026
At Levés, we are committed to providing a reliable, transparent and straightforward delivery experience. This Shipping Policy outlines how orders are processed, dispatched and delivered when you shop with us.
By placing an order on our website, you agree to the terms below.
Order Processing
Orders are typically processed within 2–4 working days.
During peak periods, public holidays, or periods of high demand, processing may take up to 6 working days.
Please note that processing time is separate from shipping time.
Once your order has entered processing, we may no longer be able to make changes, including:
-
shipping address changes
-
item changes
-
order cancellations
Please ensure your shipping details are entered correctly at checkout.
Orders are processed and dispatched on business days only (Monday to Friday), excluding public holidays.
Once your order has been dispatched, you will receive a shipping confirmation email.
Tracking
All orders are shipped with tracking.
Once your order has been dispatched, you will receive a tracking number by email.
Please note that tracking information may take a short time to appear after dispatch, depending on the carrier.
If your tracking has not updated within 5 business days of dispatch, please contact us at:
support@leves-online.com
Split Shipments
To help ensure the fastest possible delivery, orders containing multiple items may be shipped separately.
This means:
-
items may arrive on different dates
-
you may receive multiple tracking numbers
-
no additional shipping charge will apply for split shipments
Estimated Delivery Times
Below are estimated delivery windows after dispatch:
|
Location |
Estimated Delivery Time |
|---|---|
|
United Kingdom |
1-3 Business Days |
|
United States & Canada |
8–13 Business Days |
|
Europe |
8–13 Business Days |
|
Australia & New Zealand |
9–14 Business Days |
|
Saudi Arabia |
10–15 Business Days |
|
Japan, South Korea, Hong Kong |
8–13 Business Days |
|
Mexico, Brazil, Colombia, Chile |
9–14 Business Days |
|
Other Regions |
12–20 Business Days |
Please note that delivery times are estimates only and may vary depending on destination, local courier operations, customs procedures and seasonal demand.
Specific delivery dates cannot be guaranteed.
Duties, Taxes & VAT
Levés ships on a DDP (Delivered Duty Paid) basis wherever available.
This means that, in most cases, import duties, customs charges and VAT are covered by us, so you should not need to pay additional charges on delivery.
If you are unexpectedly asked to pay import fees, please contact us at:
support@leves-online.com
and we will review the matter with you.
Delivery Delays
While we always aim to deliver within the estimated timeframes above, delays can occasionally occur due to circumstances outside our control, including:
-
customs inspections
-
courier disruptions
-
severe weather
-
public holidays
-
regional delivery interruptions
We appreciate your patience in such cases.
Lost, Delayed or Missing Parcels
If your parcel appears delayed, please first allow a short additional period for tracking updates and local courier processing.
If you believe your parcel may be lost or significantly delayed, please contact us at:
support@leves-online.com
We will do our best to assist and review the shipment status with the relevant carrier.
Delivered but Not Received
If your tracking shows your parcel as delivered but you cannot locate it, we recommend the following first steps:
-
check around your delivery location
-
check with neighbours or reception/security where applicable
-
confirm the shipping address used at checkout
-
allow up to 24–48 hours for any final delivery update
If you still cannot locate your parcel, please contact us and we will review the case with you.
Damaged or Incorrect Orders
If your parcel arrives damaged, faulty or incorrect, please contact us within 48 hours of delivery at:
support@leves-online.com
Please include:
-
your order number
-
clear photos of the item
-
clear photos of the packaging, where applicable
This helps us review the issue as quickly as possible.
Incorrect Shipping Information
It is the customer’s responsibility to provide accurate and complete shipping details at checkout.
Levés is not responsible for delivery issues caused by:
-
incorrect or incomplete addresses
-
failed delivery attempts due to customer error
-
parcels returned due to address issues
If a parcel is returned to us due to incorrect shipping details, we may offer:
-
reshipment at the customer’s expense, or
-
a refund excluding any original shipping costs, where applicable
Shipping Restrictions
We do not currently ship to:
-
PO Boxes
-
countries or regions restricted by law, trade sanctions, or courier limitations
If an order is placed to a restricted destination, it may be cancelled and refunded.
If your country is available at checkout, shipping is currently supported to your location.
Customer Support
For all shipping-related questions, please contact:
Levés
Email: support@leves-online.com
Returns administration address:
2 Falcon Gate, Shire Park
Welwyn Garden City
AL7 1TW
United Kingdom
Customer Support Hours:
Monday–Friday, 9:00–17:00 (UK time)
We aim to respond within 24–48 hours.